{"id":10577,"date":"2019-02-22T10:07:23","date_gmt":"2019-02-22T09:07:23","guid":{"rendered":"https:\/\/babykeiko.com\/en\/?page_id=10577"},"modified":"2023-09-12T12:28:47","modified_gmt":"2023-09-12T11:28:47","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/babykeiko.com\/en\/returns-exchanges\/","title":{"rendered":"Returns & Exchanges"},"content":{"rendered":"

[vc_row css=”.vc_custom_1631272152903{padding-bottom: 50px !important;}” el_class=”fixed-width policy-color”][vc_column css=”.vc_custom_1631272143720{margin-bottom: 80px !important;}”][vc_column_text el_class=”fixed-width”]<\/p>\n

Returns & Exchanges<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column][vc_column_text el_class=”fixed-width return-roze” css=”.vc_custom_1631534385875{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #fceeed !important;}”]We stand by our products 100% and we will accept returns on any unwashed or unused item within 30 days of order purchase. Once we receive the item(s), we will send you a credit in the amount paid. Please just give us 2-3 weeks to refund your credit card upon receipt. Gift orders are eligible just for exchange.<\/p>\n

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For all the information, please contact us at care@babykeiko.com\/en.<\/p>\n

 <\/p>\n

For exchanges, when contacting us, please tell us more about the reason you want to exchange your order. Exchanges will be processed within 2 weeks.<\/p>\n

 <\/p>\n

Please mail your package to:<\/p>\n

 <\/p>\n

735 S Auto Mall Drive #100
\nAmerican Fork, Utah, 84003, USA<\/p>\n

 <\/p>\n

For your protection, we recommend you return all the items via a carrier you trust, because KEIKO is not responsible for packages not received if a tracking number is not provided.<\/p>\n

 <\/p>\n

Once we receive the original item(s), you will receive a credit in the amount paid.
\nFor any inquires, do not hesitate to contact us on care@babykeiko.com\/en<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”fixed-width” el_id=”has-accord”][vc_column el_class=”return-plava” css=”.vc_custom_1631263229435{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column_text el_class=”fixed-width” css=”.vc_custom_1631263644756{margin-top: 50px !important;margin-bottom: 30px !important;}”]<\/p>\n

FAQs<\/h4>\n

[\/vc_column_text][vc_tta_accordion style=”modern” active_section=”99999″ el_id=”accord” el_class=”accord accord-shipping”][vc_tta_section title=”1. Is it easy to return items? How do I start a return?” tab_id=”1631105250427-06a5d1c5-2032″][vc_column_text]<\/p>\n

It is very easy to return items, but we need to be well informed about the reason why you want to return your package.<\/p>\n

 <\/p>\n

Before returning your order, you should contact us at care@babykeiko.com\/en to tell us about the reason why you want to return your item(s). After receiving all the information about it and it is all clear, you can set the return address to our warehouse. Normally, our customer service rep will facilitate that process.<\/p>\n

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Our warehouse address is:<\/p>\n

 <\/p>\n

735 S Auto Mall Drive #100
\nAmerican Fork, Utah, 84003, USA[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. What is the return + exchange policy?” tab_id=”1631105420045-c2cfece0-62a7″][vc_column_text]If you have received a damaged or incorrect item, contact our customer support team at care@babykeiko.com\/en<\/a>\u00a0with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. How soon will I get a refund?” tab_id=”1631107846736-7b617e76-44b1″][vc_column_text]Refunds are issued approximately\u00a02 weeks after the return has been received. If there are any issues with your return package, the refund may be delayed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. What If I enter an incorrect address by mistake?” tab_id=”1631107861415-ce25e2f0-d065″][vc_column_text]If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. What about Shipping Insurance?” tab_id=”1631107887653-2278be63-0e5b”][vc_column_text]It is the responsibility of the purchaser to organize their own shipping insurance. We do not cover insurance, duty or taxes in the shipping components.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”6. Do you offer personalisation\/custom embroidery on your products?” tab_id=”1631107914501-72a78626-43cc”][vc_column_text]Custom embroidered baby gifts are one of the most memorable gifts you can give. For a unique touch, add an embroidered name for $15.<\/p>\n

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We can make it personalized up to 10 letters.<\/p>\n

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Whether you’re embroidering a bodysuit, sleepsuit or blanket, these keepsakes are memories they will treasure for a long time. Custom embroidery is available only for previously mentioned products.<\/p>\n

 <\/p>\n

Due to an influx of embroidery orders, please be aware that personalization may extend standard shipping + fulfillment time by 7-10 days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”7. Is it possible to return\/exchange personalized\/embroidered products?” tab_id=”1631107937383-cea20dd8-3812″][vc_column_text]No, please note that personalized items are non-refundable.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”8. Do you offer gift wrap?” tab_id=”1631107968883-c221fa33-9a9f”][vc_column_text]<\/p>\n

We offer complimentary gift wrap on KEIKO clothing and accessory purchases.
\nTo select gift wrap on your KEIKO order, simply select \u201cGift Wrap entire order\u201d.<\/p>\n

 <\/p>\n

If you select gift wrap, the entire order will be gift wrapped together. If you\u2019d like multiple gift boxes, you must place separate orders.
\nWe are unable to add gift wrap after it has been placed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”9. How do I add gift wrap?” tab_id=”1631108028320-fa2d01ea-f0aa”][vc_column_text]<\/p>\n

Gift wrap can be selected by clicking the cart icon BEFORE checkout. Simply select \u201cGift Wrap entire order\u201d.<\/p>\n

 <\/p>\n

If you select gift wrap, the entire order will be gift wrapped together. If you\u2019d like multiple gift boxes, you must place separate orders.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”10. Can I add gift wrap after I\u2019ve placed my order?” tab_id=”1631108008267-16951f19-7336″][vc_column_text]We are unable to add gift wrap or a gift message to an order after it has been placed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”11. Can I include a gift message?” tab_id=”1631108052167-4d0df974-2c0d”][vc_column_text el_class=”br11″]Yes! When you add gift wrap, you can include a personalized note as well. There is an option called \u201cAdd a free gift note\u201d next to the option \u201cGift Wrap entire order\u201d.<\/p>\n

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Gift notes are handwritten on soft and 100% organic cotton paper.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”12. Do I have to pay any tax on my purchases?” tab_id=”1631108072463-521c224f-c2c6″][vc_column_text]<\/p>\n

Import fees may be applicable on international orders. All orders being shipped outside the USA are subject to duty, VAT and local taxes. Before placing such an order, we advise you to contact us at care@babykeiko.com\/en.<\/p>\n

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Additional fees will apply for orders outside of the contiguous US and international orders.<\/p>\n

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We are not responsible for any lost or stolen package. Please contact your courier or local post service in the case of a missing package.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”13. What size will best suit my child?” tab_id=”1631108093376-51924668-d269″][vc_column_text]<\/p>\n

Our sizing\u00a0matches\u00a0the industry standard and fit comfortably and with ease.<\/p>\n

 <\/p>\n

For your convenience, on each\u00a0product there is a tab called \u201cSIZE\u201d for our size chart, but if you have any questions about a particular product, you can message us at care@babykeiko.com\/en<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”14. How to care for KEIKO clothing?” tab_id=”1631108115831-1991f4d2-7093″][vc_column_text]KEIKO clothing is really easy to take care of. You can machine wash them at 30\u00b0C (90 F) degrees and tumble dry low or line dry naturally for the best results.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”15. What makes KEIKO the perfect baby essential?” tab_id=”1631108138440-36fe0692-eda3″][vc_column_text]<\/p>\n

Everything we create at KEIKO is thoughtfully considered and made with love. We are a team of creative individuals, who are true admirers of details, so each and every aspect of our design is unique and branded with dedication and commitment.<\/p>\n

 <\/p>\n

We craft exceptionally high-quality products that are designed using materials that help to regulate a baby’s temperature through winter and summer, and at the same time are environmentally and planet friendly too? Why? Because we believe in making sure your little one is always safe and comfortable, in a better and healthier world.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”16. I would like to know more about your organic fabrics?” tab_id=”1631108155721-60b355c1-9014″][vc_column_text]<\/p>\n

We are proud to say that we design unique products with an eco-friendly point of view. Crafted from an innovative bamboo and organic cotton fabric blend, water-based printings, nickel-free snaps and zippers. The fabrics we use for making KEIKO baby clothing and accessories are distinguished by being organic, recycled, sustainable, or any combination of these.<\/p>\n

 <\/p>\n

The main component of our fabric blend, bamboo, is extremely environmentally friendly \u2013 using very little water to grow, needing no harmful pesticides, and being 100% biodegradable. Environmental harm from manufacturing or growing practices of dyes and finishes should be as minimal as we know how to make them. Our eco-friendly vision contains fabrics that have these qualities. Materials we combine use less water, maintaining a scarce and precious resource for the future. We are committed to cause no unnecessary harm as a socially and environmentally responsible company. Keeping our Earth and communities healthy and happy is our driving force.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”17. Where are your products made?” tab_id=”1631108192247-6f0ea753-1371″][vc_column_text]All of our clothing is designed in Hawaii. We globally source our fabrics with the majority of our manufacturing done at an organic and GOTS certified factory in Europe, Serbia.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”18. Are your prints limited edition?” tab_id=”1631108175699-4e257988-ca82″][vc_column_text]At the moment no. To keep our line unique, we are continuously working on making our products authentical and in the very same colors, but that will change in the near future, as we are working on new lines and colors on a daily basis.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”19. Can there be a difference in color between the product photograph on the website and the actual product?” tab_id=”1631108258535-dac34b09-68fe”][vc_column_text]Even though we do our best to keep our colors on our website as true as possible, each computer screen has its own individual setting, so there can be differences in color. If you have a doubt about the color of a product, please do not hesitate to contact our Customer Care Team at care@babykeiko.com\/en<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1631272152903{padding-bottom: 50px !important;}” el_class=”fixed-width policy-color”][vc_column css=”.vc_custom_1631272143720{margin-bottom: 80px !important;}”][vc_column_text el_class=”fixed-width”] Returns & Exchanges [\/vc_column_text][\/vc_column][vc_column][vc_column_text el_class=”fixed-width return-roze” css=”.vc_custom_1631534385875{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #fceeed !important;}”]We stand by our…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-10577","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/pages\/10577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/comments?post=10577"}],"version-history":[{"count":3,"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/pages\/10577\/revisions"}],"predecessor-version":[{"id":13273,"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/pages\/10577\/revisions\/13273"}],"wp:attachment":[{"href":"https:\/\/babykeiko.com\/en\/wp-json\/wp\/v2\/media?parent=10577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}