FREQUENTLY ASKED QUESTIONS
Do I have to pay any tax on my purchases?
For purchases outside of USA, you may be required to pay duty tax on your orders.
If I pre order an item and I order an in stock item, when will delivery be?
We will send you order in full once pre order item has arrived.
How to care for KEIKO clothing?
KEIKO clothing are really easy to care off. You can machine wash them on 30°C (90 F) degrees and tumble dry low or line dry naturally for the best results.
What about Shipping Insurance?
It is the responsibility of the purchaser to organize their own shipping insurance. We do not cover insurance, duty or taxes in the shipping components.
What If my items are damaged or incorrect?
If you have received a damaged or incorrect item, contact our customer support team at
firstname.lastname@example.org with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.
What If I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.