Returns & Exchanges

COVID-19

A little message from the KEIKO family to yours…

 

In the future, this time will be only a memory, where the world worked together to spread laughter, where we stopped to be present.

 

In this crisis, our top priority is the safety and well-being of those we work with and serve including our employees, customers, suppliers and partners. While maintaining focus on keeping everyone safe, we are continuing business operations and are able to fulfill existing orders and accept new orders reliably.

 

Please email us or call on us to help you in any and every way. We will always do our utmost to help you to the fullest extent possible.

 

While it’s quiet outside we are able to focus on creating a happy and safe space in our homes as families, spending time making memories, while our lovely Earth is healing too.

 

On behalf of the KEIKO family, we hope that you and those around you are and will remain safe. Please rest assured that even in this unprecedented situation, we are and will keep working hard to continue serving you as you expect.

 

Thank you for your trust and your friendship.

 

Nina & Nick

We stand by our products 100% and we will accept returns on any unwashed or unused item within 30 days of order purchase. Once we receive the item(s), we will send you a credit in the amount paid. Please just give us 2-3 weeks to refund your credit card upon receipt. Gift orders are eligible just for exchange.

 

For all the information, please contact us at care@babykeiko.com.

 

For exchanges, when contacting us, please tell us more about the reason you want to exchange your order. Exchanges will be processed within 2 weeks.

 

Please mail your package to:

 

735 S Auto Mall Drive #100
American Fork, Utah, 84003, USA

 

For your protection, we recommend you return all the items via a carrier you trust, because KEIKO is not responsible for packages not received if a tracking number is not provided.

 

Once we receive the original item(s), you will receive a credit in the amount paid.
For any inquires, do not hesitate to contact us on care@babykeiko.com.

FAQs

It is very easy to return items, but we need to be well informed about the reason why you want to return your package.

 

Before returning your order, you should contact us at care@babykeiko.com to tell us about the reason why you want to return your item(s). After receiving all the information about it and it is all clear, you can set the return address to our warehouse. Normally, our customer service rep will facilitate that process.

 

Our warehouse address is:

 

735 S Auto Mall Drive #100
American Fork, Utah, 84003, USA

If you have received a damaged or incorrect item, contact our customer support team at care@babykeiko.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

Refunds are issued approximately 2 weeks after the return has been received. If there are any issues with your return package, the refund may be delayed.

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.

It is the responsibility of the purchaser to organize their own shipping insurance. We do not cover insurance, duty or taxes in the shipping components.

Custom embroidered baby gifts are one of the most memorable gifts you can give. For a unique touch, add an embroidered name for $15.

 

We can make it personalized up to 10 letters.

 

Whether you’re embroidering a bodysuit, sleepsuit or blanket, these keepsakes are memories they will treasure for a long time. Custom embroidery is available only for previously mentioned products.

 

Due to an influx of embroidery orders, please be aware that personalization may extend standard shipping + fulfillment time by 7-10 days.

No, please note that personalized items are non-refundable.

We offer complimentary gift wrap on KEIKO clothing and accessory purchases.
To select gift wrap on your KEIKO order, simply select “Gift Wrap entire order”.

 

If you select gift wrap, the entire order will be gift wrapped together. If you’d like multiple gift boxes, you must place separate orders.
We are unable to add gift wrap after it has been placed.

Gift wrap can be selected by clicking the cart icon BEFORE checkout. Simply select “Gift Wrap entire order”.

 

If you select gift wrap, the entire order will be gift wrapped together. If you’d like multiple gift boxes, you must place separate orders.

We are unable to add gift wrap or a gift message to an order after it has been placed.

Yes! When you add gift wrap, you can include a personalized note as well. There is an option called “Add a free gift note” next to the option “Gift Wrap entire order”.

 

Gift notes are handwritten on soft and 100% organic cotton paper.

Import fees may be applicable on international orders. All orders being shipped outside the USA are subject to duty, VAT and local taxes. Before placing such an order, we advise you to contact us at care@babykeiko.com.

 

Additional fees will apply for orders outside of the contiguous US and international orders.

 

We are not responsible for any lost or stolen package. Please contact your courier or local post service in the case of a missing package.

Our sizing matches the industry standard and fit comfortably and with ease.

 

For your convenience, on each product there is a tab called “SIZE” for our size chart, but if you have any questions about a particular product, you can message us at care@babykeiko.com.

KEIKO clothing is really easy to take care of. You can machine wash them at 30°C (90 F) degrees and tumble dry low or line dry naturally for the best results.

Everything we create at KEIKO is thoughtfully considered and made with love. We are a team of creative individuals, who are true admirers of details, so each and every aspect of our design is unique and branded with dedication and commitment.

 

We craft exceptionally high-quality products that are designed using materials that help to regulate a baby’s temperature through winter and summer, and at the same time are environmentally and planet friendly too? Why? Because we believe in making sure your little one is always safe and comfortable, in a better and healthier world.

We are proud to say that we design unique products with an eco-friendly point of view. Crafted from an innovative bamboo and organic cotton fabric blend, water-based printings, nickel-free snaps and zippers. The fabrics we use for making KEIKO baby clothing and accessories are distinguished by being organic, recycled, sustainable, or any combination of these.

 

The main component of our fabric blend, bamboo, is extremely environmentally friendly – using very little water to grow, needing no harmful pesticides, and being 100% biodegradable. Environmental harm from manufacturing or growing practices of dyes and finishes should be as minimal as we know how to make them. Our eco-friendly vision contains fabrics that have these qualities. Materials we combine use less water, maintaining a scarce and precious resource for the future. We are committed to cause no unnecessary harm as a socially and environmentally responsible company. Keeping our Earth and communities healthy and happy is our driving force.

All of our clothing is designed in Hawaii. We globally source our fabrics with the majority of our manufacturing done at an organic and GOTS certified factory in Europe, Serbia.

At the moment no. To keep our line unique, we are continuously working on making our products authentical and in the very same colors, but that will change in the near future, as we are working on new lines and colors on a daily basis.

Even though we do our best to keep our colors on our website as true as possible, each computer screen has its own individual setting, so there can be differences in color. If you have a doubt about the color of a product, please do not hesitate to contact our Customer Care Team at care@babykeiko.com.

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FREE SHIPPING ON ALL U.S. ORDERS OVER $100

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