After your order is placed, your KEIKO item will be lovingly packed and delicately forwarded to City Express courier service. All orders placed by 1 p.m. will be set for their destination within the same day, whereas orders made after 1 p.m. will be forwarded to your address the following working day.
KEIKO will ship your orders free of charge within Serbia, regardless of order value.
For more information, please consult the courier service order tracking system or contact City Express courier service.
After your order is placed, your KEIKO item will be lovingly packed and delicately forwarded to Post Pak or Post Express courier service. Please, keep in mind than once your package leaves our country, we are not able to give you any information except the one you can find on the online system for tracking of the courier service.
If you have any questions our doubts, please contact Post Pak or Post Express courier service responsible for your packages.
KEIKO will not be held liable for any additional expenses. Buyer is responsible for paying shipping fees that vary from country to country.
SHIPPING AND RETURNS
We stand by our products 100% and we will accept returns on any unwashed or unused item within 30 days of order purchase. Once we receive the item(s), we will send you a credit in the amount paid. Please just give us 2-3 weeks to refund your credit card upon receipt. Gift orders are eligible just for exchange.
For all the information, please contact us at firstname.lastname@example.org.
For exchanges, when contacting us, please tell us more about the reason you want to exchange your order. Exchanges will be processed within 2-3 weeks.
Please mail your package to:
Address: KEIKO d.o.o. Maršala Tita 128, 15316 Banja Koviljača
For your protection, we recommend you return all the items via a carrier you trust, because KEIKO is not responsible for packages not received if a tracking number is not provided.
Once we receive the original item(s), you will receive a credit in the amount paid.
For any inquires, do not hesitate to contact us on email@example.com.